Evaluation of current state and identification of a future desired state. Gap assessment with recommended solutions for process optimization. Development of strategic roadmap.

Optimization of end-to-end processes and workflows and mapping these in Salesforce.

Development and description of architecture and detailed solution design.

Implementation of the concrete technical solution, optimizations and improvements, while ensuring scalability and integrability.

Providing functional and technical support during and after the transition. Providing recommendations for customer success, enhancements and training.

Leading and supporting the functional side on integration tracks.

Offer your customers the ability to contact you at any time through different channels such as chatbot, email, WhatsApp, phone or on social networks. Service Cloud unifies everything in one platform and gives service agents one central view of the customer. A smart case management system automatically assigns requests to the right employee. With a knowledge base, agents can easily find, access, and deliver the right answers to customers or relieve your team by letting customers search and browse knowledge articles without contacting you for support. Integrate telephony (CTI) in your call center. Bind your customers to the company tthrough personalized after-sales service and measure customer satisfaction.

Sales cloud enables sales teams to manage the sales cycle, prioritize tasks and manage customer relationships. Automate your sales force, forecast your sales and increase your productivity. Use personalized customer communications to convert your leads and win new customers with unique customer experiences. Make use of artificial intelligence that recommends and prioritizes the next best actions for each contact to become even more successful. Get a 360-degree view of your customers thanks to the central information source in Salesforce and provide insights to sales teams and managers.

Field Service offers you the tools to help you organize and optimize activities that are performed outside the office, i.e. in the field, such as repair and maintenance, customer support, regular inspections, sales and consulting. Field Service enables you to resolve customer issues faster, increase productivity of field staff, automate appointment scheduling, and manage dispatchers, technicians and representatives. Meanwhile, you get real-time insight into all activities and keep your customers informed every step of the way.